Acano Solution Bedienungsanleitung PDF herunterladen (Seite 9)

Collecting Logs

Acano solution: Acano Clients Troubleshooter 76-1045-01-I

Page 9

1.3 Mac dmg Installer Not Working

If you try to access a meeting as a guest using a browser on a Mac, and it tries to download and

install the Mac dmg installer but you experience issues, find the appropriate issue in this section

and follow the suggested steps.

1. dmg file cannot be found

a. Check the dmg download URL

SSH to the MMP and type the command webbridge to display the dmg download URL.

Copy and paste the dmg download URL into the browser’s address bar and retry the

download.

If the download fails again, make sure that the configured URL is correct (matches the

path to the installer) and that the dmg is deployed correctly.

2. dmg installer downloads but is not running

a. Check that your operating system is supported by Acano

Check the Operating System Support section in Acano solution Client Support FAQs at

www.acano.com/help/.

b. Try the Acano dmg file

Get the dmg file www.acano.com/help/ and see whether it can successfully install the

Acano client. If it does, check your dmg file and messages in any log files to try and

pinpoint the issue.

Note: If the dmg installer still does not work, send an email to [email protected] with the

following information:

 Software version of Acano solution

 Type of Acano Server or virtualized deployment

 Type and version of your Mac operating system and your browser

 Output of the MMP command webbridge

 Live.json file (see Appendix A)

 MMP log (see Appendix A)

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Acano Solution Bedienungsanleitung Seite 9