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Collecting Logs

Acano solution: Acano Clients Troubleshooter 76-1045-01-I

Page 26

8.2 Guest Issues

8.2.1 Cannot join call as a guest using the Chrome browser

As a guest user, anyone can join a call on Chrome — either via a guest user web link or by

providing the Call ID. If a user experience issues, check the following:

1. If the user sees the message “Unable to connect – try again later”, sign in to the Web Admin

Interface and check the Guest Account JID Domain in Configuration > General. It has to be

configured correctly.

2. If a user sees the message “Unable to

connect to server” check the Web Bridge

trust certificate configuration using the MMP

command line interface. The Web Bridge

must trust the Call Bridge certificate. For

details, see the Acano solution Deployment

Guide.

See right for an example in which there is

trust bundle; it must be the certificate that is

used by Call Bridge.

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Acano Solution Bedienungsanleitung Seite 26