Acano Solution Bedienungsanleitung PDF herunterladen (Seite 8)

Collecting Logs

Acano solution: Acano Clients Troubleshooter 76-1045-01-I

Page 8

Note: If the ClickOnce installer still does not work, send an email to support@acano.com with

the following information:

 Software version of Acano solution

 Type of Acano Server or virtualized deployment

 Type and version of your PC operating system and your browser

 Output of the MMP command webbridge

 Live.json file (see Appendix A)

 MMP log (see Appendix A)

1.2 PC Client msi Installer Not Working

The Acano PC Client supports two modes of install: an http: self-install link using Microsoft’s

"ClickOnce" technology, and an MSI installer. ClickOnce is the recommended method. If you are

having issues getting the .msi installer on to your PC, find the appropriate issue in this section

and follow the suggested steps.

In addition, if you try to access a meeting as a guest using a browser on a PC, and it tries to

download and install the msi PC Client installer but you experience issues, find the appropriate

issue in this section and follow the suggested steps.

1. .msi file cannot be found

a. Check the msi download URL

SSH to the MMP and type the command webbridge to display the msi download URL

Copy and paste the msi download URL into the browser’s address bar and retry the

download.

If the download fails again, make sure that the configured URL is correct (matches the

path to the installer) and that the msi is deployed correctly.

2. .msi installer is downloaded but doesn’t run

a. Check that your operating system is supported by Acano

Check the Operating System Support section in Acano solution Client Support FAQs at

www.acano.com/help/.

b. Try the Acano msi file

Get the msi file from Acano support (support@acano.com) and see whether the msi file

can successfully install the Acano client. If it does, check your msi file and messages in

any log files to try and pinpoint the issue.

Note: If the msi installer still does not work, send an email to support@acano.com with the

following information:

 Software version of Acano solution

 Type of Acano Server or virtualized deployment

 Type and version of your PC operating system and your browser

 Output of the MMP command webbridge

 Live.json file (see Appendix A)

 MMP log (see Appendix A)

1 2 3 4 5 6 7 8 9 10 11 12 13 ... 59 60

Keine Kommentare

Acano Solution Bedienungsanleitung Seite 8