
Collecting Logs
Acano solution: Acano Clients Troubleshooter 76-1045-01-I
11.2 Certificate Issued in the Wrong Name
If you get either of the errors shown below (Google Chrome on the left, Firefox on the right), the
SSL connection cannot be established due to certificate issues.
If the browser is Google Chrome, click the lock icon on the address bar and click Certificate
information to display the error details. In this example, the certificate on Acano server is
issued to “video.example.com” but the correct site is called “join.example.com” (see below).
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