Acano Solution Bedienungsanleitung PDF herunterladen (Seite 11)

Collecting Logs

Acano solution: Acano Clients Troubleshooter 76-1045-01-I

Page 11

2.3 Client Reports “Unable to connect – check your username

and try again” in the Login Dialog

1. Check the xmpp-client SRV records and DNS A record.

Either they are wrongly configured or they are not configured yet. For example, at the

command prompt, type your equivalent of

nslookup –type=srv _xmpp-client._tcp.example.com

to see whether you see the expected IP and port.

2.4 Client Reports “Unable to connect –try again later” in the

This message means that the domain has resolved to an IP address but the XMPP server does

not respond.

1. Check whether the resolved IP address is reachable (that is, is port 5222 to XMPP server

blocked).

At the command prompt, try to telnet port 5222 via puTTy. The following is an example of

trying to telnet an Acano server via port 5222 on a cisco router. If you get connection

refused, it means the port is blocked either by network or server is not running.

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Acano Solution Bedienungsanleitung Seite 11