Acano Solution Bedienungsanleitung PDF herunterladen (Seite 25)

Collecting Logs

Acano solution: Acano Clients Troubleshooter 76-1045-01-I

Page 25

8 Issues with Guest/Signed-in User Features

8.1 Issues with Signed-in User Features

8.1.1 Missing invitation details

For coSpaces that sign-in users are members of, these users can send coSpace details to invite

other participants to call into the coSpace. If there are issues. on an Acano client ask the user to

select a coSpace and click i; if any details are missing, check the following depending on which

piece of information is missing:

1. If the Video URL is missing, sign in to the Web Admin Interface and check the “URI user

part” for this coSpace in Configuration > coSpaces.

2. If the Phone number is missing, sign in to the Web Admin Interface and check the “IVR

numeric ID” for this coSpace at Configuration > General.

3. If the Call ID is missing, sign in to the Web Admin Interface and check the “Call ID” for this

coSpace at Configuration > coSpaces.

4. If the Web link is missing, sign in to the Web Admin Interface and check the “Guest account

client URI” for this coSpace at Configuration > General.

8.1.2 Cannot remove a participant during a call

During a call, users might be able to add participants (with the icon in the side-panel) and

remove participants by clicking on video pane and selecting Remove. If a user cannot do so but

thinks that they should be able to:

a. Check whether the user is a member of the coSpace. On the Acano client, ask the user

to click coSpaces; if the coSpace is in the list of coSpaces then that user is a member.

If the user is signed in to the Acano client but is only in this coSpace call as a

guest/visitor, then the user cannot add or remove participants; if the user is a member of

the coSpace then they may have permission – see the next step.

b. If the user is a member of that coSpace, check whether they have the permission to

remove and add participants. The API URL format to do this is

https://<acano_server_IP_address>/api/v1/cospaces/<coSpace_id>/cospaceusers/<use

r_id>.

The following is an example (using the Postman tool) and you can see that this

participant user should be able to remove/add participants because the parameter

<canAddRemoveMember> is set to true.

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