Acano Solution Bedienungsanleitung PDF herunterladen (Seite 5)

Collecting Logs

Acano solution: Acano Clients Troubleshooter 76-1045-01-I

Page 5

1 Problems Installing an Acano Client

1.1 ClickOnce Installer for PC Client Not Working

The Acano PC Client supports two modes of install: an http: self-install link using Microsoft’s

"ClickOnce" technology, and an MSI installer (see the next section). ClickOnce is the

recommended method. If you are having issues getting the ClickOnce installer on to your PC,

find the appropriate issue in this section and follow the suggested steps.

In addition, if you try to access a meeting as a guest using a browser on a PC, it will try to

download and install the ClickOnce PC Client, if one has been configured in your Acano

solution. If you are having issues getting the ClickOnce installer on to your PC, find the

appropriate issue in the section and follow the suggested steps.

1. ClickOnce application cannot be found

a. Check the ClickOnce download URL

i. SSH to the MMP and type the command webbridge to display the ClickOnce URL

ii. Copy and paste the ClickOnce URL into the browser’s address bar and retry the

download.

iii. If the download fails again, make sure that the configured URL is correct (matches

the path to the installer).

2. ClickOnce application starts downloading but doesn’t complete

a. Check that the ClickOnce installer is deployed correctly. (ClickOnce applications can be

deployed to a computer from a web location, a network share, or even from a file

location such as a CD – see the Microsoft Developer Network for details.)

b. If you get an error such as:

check that it is not a browser security issue. This is a common ClickOnce application

(http://en.wikipedia.org/wiki/ClickOnce) issue and nothing specific to our application.

Follow these steps to add our site to the Trusted Sites list, or enable the following setting

for the Internet Zone in IE:

i. In IE go to Tools > Internet Options.

ii. Go to Security.

iii. Select Internet Zone and click Custom Level.

iv. Within .NET Framework-reliant Components, set Run Components Signed with

Authenticode to Enable (or Prompt). If Prompt is selected our signed application will

be verified when the user installs it.

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Acano Solution Bedienungsanleitung Seite 5