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Contents
Acano solution: Acano Clients Troubleshooter 76-1045-01-I
Page 4
Finding the Corresponding Client Log ............................................................................. 56
Audio Media Session ....................................................................................................... 56
Video Media Session ....................................................................................................... 57
Client Device Information ................................................................................................ 58
- Acano solution 1
- Contents 2
- Live.json file 10
- MMP log (see Appendix A) 10
- Login Dialog 11
- 3.1 Client hang ups 14
- 4.1 Client diagnostic log 15
- 4.4 Client homing issues 15
- 6 Audio Issues 20
- 6.4 Echo on the Call 21
- 6.5 Background Noise 21
- 7 Video Issues 22
- 7.4 Layout issues 23
- 8.2 Guest Issues 26
- 9 coSpace Management Issues 27
- 10.2 Call Cannot be Hung Up 30
- 11.1 Certificate has Expired 33
- 12 WebRTC Client Issues 40
- 13 Customization issues 43
- Appendix A Collecting Logs 44
- Collecting the Event Log 46
- Collecting a SIP Trace 49
- Media Diagnostics 54
- Callbridge selection 55
- Recent Log Messages 56
- Audio Media Session 56
- Video Media Session 57
- Client Device Information 58
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