Acano Solution Bedienungsanleitung PDF herunterladen (Seite 16)

Collecting Logs

Acano solution: Acano Clients Troubleshooter 76-1045-01-I

Page 16

 The user must log out from all Acano clients. Since the homing expiration time varies

between different clients and versions, the safest way to remove a homed client will be to

log out from all instances for that user, for greater than 2 to 3 hours.

 If the user is using a very old client, it can remain on the server indefinitely (even after

logging out). To remove these homed clients, the user must log out, and then you restart the

server.

If the issue still cannot be fixed, please ask the user to login, select the Settings and icon

button and and click on the Diagnostic button to create a diagnostic log. Send the xmppLog file

to support@acano.com.

4.5 Cannot delete chat messages

This is a feature that needs to be enabled by Admin users. Once it is enabled, select a coSpace

and click the edit button.

Then click “Delete messages” and Save.

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Acano Solution Bedienungsanleitung Seite 16