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Client Diagnostic Log Analysis

Acano solution: Acano Clients Troubleshooter 76-1045-01-I

Page 52

Appendix B Client Diagnostic Log Analysis

There is information in the diagnostic log that is useful when investigating some common issues

such as media negotiation, packet loss, jitter and key frame requests (Fast Update Request).

This appendix provides some tips for finding this information in the log.

Media Sessions Info – Audio Session

In the Media session info section (see below), look for the line starting Audio session.

There you find the remote and local media interfaces including the IP address and port used in

each case.

Further down in this same audio session you find the information about chosen codec and

bitrate for audio (see below).

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Acano Solution Bedienungsanleitung Seite 52